Frequently Asked Questions
  • Reservations & Packages
    • How can I book directly?
    • You can book via our official website www.pendeliresort.com or by contacting our Reservations Department at res@pendeliresort.com
    • What board options do you offer?
    • We offer Bed & Breakfast, but guests are welcome to enjoy any of our Food & Beverage outlets throughout the day.
  • Tours & Local Info
    • Can you help arrange tours and activities?
    • Yes! Let us know what you're interested in, and we can connect you with our local partners for hiking, e-bike tours, winery visits, and cultural excursions.
    • I left something behind. Can you assist?
    • We’ll do our best to locate any lost items. Please contact our Reception.
    • Can you help plan a celebration or private event?
    • Absolutely. Our team can help plan birthdays, anniversaries, or custom experiences at Oak Hall or private dining areas.
  • Nearby Essentials
    • Where is the nearest pharmacy?
    • Available in Moniatis village, 7.7 km away.
    • Where is the nearest ATM?
    • Available within the village of Platres, a short walk from the resort.
  • Reception & Check-In/Out
    • Check-in from: 15:00
    • Check-out by: 12:00
    • Reception: 24/7
    • Early check-in / Late check-out?
    • Subject to availability and may involve an additional fee. Contact our team in advance.
    • Can I use the facilities before check-in or after check-out?
    • Yes, guests are welcome to enjoy the café, bar, pool, and luggage storage.
  • Transportation
    • How can I reach the hotel?
    • We’re located:
      36 km from Limassol
      63 km from Paphos Airport
      102 km from Larnaca Airport
      Private transfers can be arranged upon request and involve an additional fee.
    • Is parking available?
    • Yes, we offer covered complimentary parking for our guests (limited spaces available). Additionally, public parking is also available around the resort.
  • Rooms & Accessibility
    • How many rooms do you have?
    • We offer 85 rooms and suites, all designed with mountain-inspired elegance.
    • Do you have accessible rooms?
    • Yes, we have 3 fully equipped accessible rooms, and all resort areas are wheelchair-friendly.
    • Are baby cots available?
    • Yes, baby cots are available free of charge upon request and are provided in addition to the room occupancy.
    • What room types are available?
    • Comfort Inland/Scenic View
    • Superior Pool or Scenic View
    • Interconnecting Family Rooms
    • Accessible Rooms
    • Junior Suites Pool or Scenic View
    • Premier & Presidential Suites
    • Room amenities include:
    • Smart TV, minibar, air conditioning, heating, Wi-Fi, tea/coffee facilities, walk-in showers, safe box, USB/USB-C ports, slippers & toiletries.
  • Dining & Bars
    • Where breakfast served and what are the hours?
    • Breakfast buffet is served at Ilios Restaurant from 07:00 until 10:30.
    • What other dining options are available?
    • Ilios Restaurant: Lunch 12:00 - 16:00 | Dinner 19:00 - 23:00
    • Pines & Piano Bar: 10:00 - 00:00
    • Forest Café: 12:00 - 00:00 (Food served 13:00 - 16:00 & 19:00 - 22:00)
    • Grill Bar (Seasonal): 10:00 - 19:00 (Food served 12:00 - 16:00)
    • Room service?
    • Yes, available daily from 12:00 - 22:30.
    • Do you cater to dietary requirements?
    • Yes, we offer vegan, vegetarian, gluten-free, and children’s menu options.
    • Is there a dress code?
    • Smart casual for Ilios Restaurant.
    • Can non-guests dine at the hotel?
    • Yes, advance reservations are recommended.
    • Is live entertainment offered?
    • Live performances occur occasionally in the Pines & Piano Bar.
  • Spa & Wellness
    • What wellness facilities are available?
    • Spa with treatment rooms
    • Sauna, steam bath & ice room
    • Relaxation lounge/li>
    • Gym with Life Fitness & Hammer Strength equipment (200 m²)
    • What are the opening hours?
    • Spa & Treatments: tba
    • Gym: 07:00 - 20:00
    • Outdoor Pool: 10:00 - 19:00 (Heated to 26–28°C)
    • What products do you use?
    • Premium products tailored to holistic wellness experiences.
  • Pools
    • Is the pool open year-round?
    • The outdoor pool is heated and open daily from 10:00 to 19:00. It is seasonal and typically operates from mid-March to mid-November.
    • Are towels provided?
    • Yes, one towel per guest per day.
  • Children & Teens
    • Do you have facilities for kids?
    • Indoor toddler play area (up to 4 years old)
    • Gaming area for teens
    • Outdoor children pool (heated)
    • Supervision is required for children.
  • Events & Meetings
    • What facilities are available for events?
    • Oak Hall can host up to 170 guests for receptions and is ideal for:
      • Corporate events
      • Weddings
      • Private functions
    • Flexible setup includes theatre, classroom, and U-shape arrangements.
  • Activities & Surroundings
    • What activities are nearby?
    • Hiking & waterfalls
    • cycling trails
    • Wineries
    • Troodos Ski Resort (12 km)
    • Rope Park
    • Monasteries, UNESCO Heritage sites
    • Platres Arena
    • Troodos National Forest Park
    • Can you arrange guided tours?
    • Yes, let us know your interests, and a representative will contact you.
  • Contacts
    • Phone: +357 25 550044
    • Email: info@pendeliresort.com / res@pendeliresort.com.
    • Website: www.pendeliresort.com
    • Address: 12, Arch. Makariou III, Pano Platres, 4820 Limassol, Cyprus